Tag Archives: communications

Introducing a Social Publishing model

During their studies at the University of Marburg, the brothers Grimm, who were academics, linguists and cultural researchers before becoming storytellers, came to see language as closely linked to culture and therefore cultural expression. Just as personal values shape the … Continue reading

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Social customer service

Last week’s Shift Happens post strongly hinted at a follow up post from the customer services Digital Access Team at Leeds City Council. Well, true to form, they have provided the following update on how they have found adding social … Continue reading

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Social Media – So What ?

In the latest post on the sociable organisation blog, Ian Street tells the story of how @recoveryleeds was created and what difference it has made so far. From my perspective, working with Leeds City Council, ‘So What?’ was often the response … Continue reading

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On mythbusting and moving on

I’ve seen and heard it said a few times recently that some organisations need to move on from self-proclaiming about ‘using’ social media to just cracking on and realising the benefits that really engaging networks can bring, for them and … Continue reading

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“I have a better life….. because of a blog”

Back in January a one word agenda item for a meeting of the communications team that supports the Adult Social Care Services department at Leeds City Council read ‘Blog’. Now you’d think Blog; communications and marketing staff, telling stories, easy; that’s what they … Continue reading

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Let’s get sociable – where it all started

BBC4 ran a series called ‘The year the Town Hall shrank’; a moving documentary about how Stoke on Trent Council made the first year of required cuts to services. Nobody wants to make cuts to services. Nobody wants to be on … Continue reading

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