Tag Archives: conversation

Introducing a Social Publishing model

During their studies at the University of Marburg, the brothers Grimm, who were academics, linguists and cultural researchers before becoming storytellers, came to see language as closely linked to culture and therefore cultural expression. Just as personal values shape the … Continue reading

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Park life, where people help people

Every weekend I go to my local park. I walk through the woods, round the lakes and have a coffee at the cafe. Roundhay Park is a place I’ve visited for nearly 50 years. Nearly! It has great landscapes and … Continue reading

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Social customer service

Last week’s Shift Happens post strongly hinted at a follow up post from the customer services Digital Access Team at Leeds City Council. Well, true to form, they have provided the following update on how they have found adding social … Continue reading

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Always people first

I’ve learned that if you wait until something is perfect, it won’t be; not for everyone anyway. The delay will probably have had a detrimental effect on what you were trying to do. So I had an idea and put … Continue reading

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Getting IT together and connecting people

“It’s not what you know, it’s who you know.” That’s one of my Dad’s sayings that sort of make sense if you don’t take them too literally….or if you tweak them slightly. I’ll come back to this. The other week I … Continue reading

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Sociable city anyone?

This time last year I’d just been asked to lead on developing and implementing social media strategy at Leeds City Council. I’d run some social media cafes. Of the relatively few people that came, the majority were a bit despondent … Continue reading

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Social Media – So What ?

In the latest post on the sociable organisation blog, Ian Street tells the story of how @recoveryleeds was created and what difference it has made so far. From my perspective, working with Leeds City Council, ‘So What?’ was often the response … Continue reading

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