Tag Archives: council

New direction for the sociable organisation

This is probably the most satisfying post I’ve written on this blog. In a way also a huge relief. I’ve looked forward to writing it for quite a while. However, it also means it will be the last post on … Continue reading

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Social customer service

Last week’s Shift Happens post strongly hinted at a follow up post from the customer services Digital Access Team at Leeds City Council. Well, true to form, they have provided the following update on how they have found adding social … Continue reading

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Always people first

I’ve learned that if you wait until something is perfect, it won’t be; not for everyone anyway. The delay will probably have had a detrimental effect on what you were trying to do. So I had an idea and put … Continue reading

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Social Media – So What ?

In the latest post on the sociable organisation blog, Ian Street tells the story of how @recoveryleeds was created and what difference it has made so far. From my perspective, working with Leeds City Council, ‘So What?’ was often the response … Continue reading

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Making it real

Sometimes things happen and it just feels right. The above moment was a big issue, for me and my organisation. An idea that could easily have been left in a pub somewhere became real. Leeds City Council gathered 90 of its … Continue reading

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Waiting for the smoke

Analogies help explain things that are complicated; whether we overcomplicate them in the first place; possible and in some cases probable or whether they are things or processes that just aren’t easy to explain. I suppose it’s a sort of … Continue reading

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From Yemen to Yorkshire

I recently watched the film Salmon fishing in the Yemen. I don’t know what the pull to this film was as I’d not heard others rave about it; it didn’t catch my eye when it was a trailer at the cinema … Continue reading

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