Tag Archives: feedback

New direction for the sociable organisation

This is probably the most satisfying post I’ve written on this blog. In a way also a huge relief. I’ve looked forward to writing it for quite a while. However, it also means it will be the last post on … Continue reading

Posted in publishing, service design, social media | Tagged , , , , , , , , , , , | Leave a comment

Social customer service

Last week’s Shift Happens post strongly hinted at a follow up post from the customer services Digital Access Team at Leeds City Council. Well, true to form, they have provided the following update on how they have found adding social … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , | 10 Comments

Always people first

I’ve learned that if you wait until something is perfect, it won’t be; not for everyone anyway. The delay will probably have had a detrimental effect on what you were trying to do. So I had an idea and put … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , | 12 Comments

Sociable city anyone?

This time last year I’d just been asked to lead on developing and implementing social media strategy at Leeds City Council. I’d run some social media cafes. Of the relatively few people that came, the majority were a bit despondent … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , | 16 Comments

On mythbusting and moving on

I’ve seen and heard it said a few times recently that some organisations need to move on from self-proclaiming about ‘using’ social media to just cracking on and realising the benefits that really engaging networks can bring, for them and … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , | 16 Comments

Talking Heads

Talking heads is the new section on the main menu of this blog where stories will be told of how people have or are changing how they work so that it is more social. They may be using new tools or changing … Continue reading

Posted in Uncategorized | Tagged , , , , , , , | Leave a comment