Tag Archives: personal

Social customer service

Last week’s Shift Happens post strongly hinted at a follow up post from the customer services Digital Access Team at Leeds City Council. Well, true to form, they have provided the following update on how they have found adding social … Continue reading

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Experimenting with being sociable

The latest story in the talking heads section is by Victoria Betton. Victoria is Deputy Director of Strategy and Partnerships at Leeds and York Partnership NHS Foundation Trust. Her team at LYPFT has been doing some great work using social … Continue reading

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Let’s get sociable – where it all started

BBC4 ran a series called ‘The year the Town Hall shrank’; a moving documentary about how Stoke on Trent Council made the first year of required cuts to services. Nobody wants to make cuts to services. Nobody wants to be on … Continue reading

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